Our Quality policy is to provide complete customer satisfaction and adhere to ISO 9001 standards. Mayer's Birmingham location was the first electrical distributor in the U.S. to receive ISO certification. Mayer now has nine branches ISO certified.
Mayer has a formal, Continuous Quality Improvement process. On-going Natural Quality Teams and focused Quality Improvement Project Teams meet to identify and find resolution to all types of issues relating to the Quality of the services and products we provide. We measure Quality by tracking our performance via statistical process controls. Numerous processes are measured, including stock availability, purchasing performance, inventory accuracy, and fill rates.
Additional details and information regarding our Continuous Quality Improvement process is included later in this presentation.