The Continuous Quality Improvement (CQI) process has become part of Mayer’s everyday culture and business practices. Originated in 1989, our process is now well established (20+ years) and anything but a fad or program of the month.  Our seriousness and commitment to quality was illustrated early on by our hiring of Sanders & Associates Quality Consultants, not for training alone, but for full implementation guidance for our CQI.  Also, the fact that our CEO and Chairman, Charles Collat, Sr., at the time had the title of Director of Quality as well, is illustrative of the importance we place on the quality we provide our customers.

Today Mayer is utilizing the criteria of the Malcolm Baldrige National Quality Award as a guide for ongoing assessment and a benchmark for continuous improvement.  We’ve now worked several years with Accelerated Improvement Mentoring, Inc. as a consultant to help us in this process.